THE POWER OF SELF IMAGE FOR BEST CUSTOMER SERVICE
INTRODUCTION / FORWARD
Why is it that one organization seems to achieve extra-ordinary results on a consistent basis and another organization which has been in the same business, location, offering the same services or selling the same products performs dismally?
What is the secret behind the highly successful organizations? What makes them succeed and keep succeeding where others are failing?
Principles within this book are easy, understandable and applicable to help you delight your customers and be known for excellent and exceptional customer service.